Returns, Refunds And Delivery

All GLP4-Keto orders are placed and fulfilled by the official GLP4-Keto UK shop. The points below summarise its Returns & Exchange Policy so you know what to expect before you order. The official shop's own terms apply to every purchase.

Delivery

Orders are dispatched for delivery within 2–3 working days. Delivery is free on the 60-day and 90-day packs; the 30-day Starter Pack carries a small delivery charge shown at checkout.

How To Cancel An Order Immediately

If you change your mind straight after ordering, contact customer service by email as soon as possible, quoting your order number. Orders that have not yet been dispatched can be cancelled and refunded in full.

Items Correctly Returned Are Refunded

Goods returned in accordance with the policy – unopened, in their original condition and within the stated return window – are refunded to the original payment method.

How To Return Goods

Email customer service first to receive return instructions and the return address. Pack the items securely, include your order details and keep proof of postage until the refund has been confirmed.

Handling Damaged Goods

If a parcel arrives damaged, photograph the packaging and the product and send the pictures to customer service with your order number. A replacement or refund will be arranged.

How Do I Receive A Refund?

Once the return has been received and checked, the refund is issued to the payment method used for the order. Depending on your bank or card provider it can take several working days to appear.

Late Or Missing Refunds

If a confirmed refund has not shown up after the usual processing period, check with your bank or card issuer first, then contact customer service so the payment can be traced.

Free Gifts And Promotional Items

Free gifts and promotional items cannot be refunded or returned.

Do You Have Further Questions?

Write to mail@glp4-keto.com and the team will help.